Please read through the Terms and Conditions below as they affect your rights and liabilities under the law, and if you have any comments, questions, suggestions or queries please feel free to contact us through this contact form.

General sale conditions

The current General Sale Conditions determine the contractual relations between the customers of the website Gicleeportugalprints.com, a website dedicated to print Giclée artwork.
The customers of this website must accept our general sale conditions.
If you do not agree to these Terms and Conditions, please do not register for or use the site.
If you have any questions on the Terms and Conditions, please contact info@gicleeportugalprints.com.

General info

Gicleeportugalprints.com is owed by Gillian Campbell – Act. Fotográficas, Company Fiscal No. 198 347 413, a company registered in Portugal and based in Tavira – Algarve.

Use of the Site

The site is provided to you and for your personal use, subject to these Terms and Conditions.
By using the site you agree to be bound by these Terms and Conditions.

Amendments

We may update these Terms and Conditions from time to time for legal or regulatory reasons or to allow the proper operation of the site.
Any changes will be notified on the site and the changes will apply following such notice.
If you continue to use the site, indicates your agreement to be bound by our Terms and Conditions.

Registration

To register on the site you must be over 16 years of age.
You must ensure that the details provided by you on registration or at any time are correct and complete and update any changes to these details in order that we can communicate with you effectively.

Password and Security

When you register to use the site you will be asked to create a password. In order to prevent fraud, you must keep this password confidential and must not disclose it or share it with anyone.
If we have reason to believe that there is likely to be a breach of security or misuse of the site, we may require you to change your password or we may suspend your account.

Your use of the Site

By accessing or using the Web Site, you should not:

  • harm other persons, in particular minors, or infringe their personal rights;
  • breach public morality;
  • violate any intellectual property right or any other proprietary right;
  • upload any contents containing a virus, Trojan Horses, or any other program that could damage data;
  • transmit, store or upload hyperlinks or contents to which the user has no rights, in particular in cases where such hyperlinks or contents are in breach of confidentiality obligations or illegal;
  • distribute e-mails (so-called “spam” ) or inaccurate warnings of viruses, similar defects or material or unsolicited advertising, in addition, the user shall not solicit participation in any type of game or activity.

All losses and costs resulting from these violations and abuses will be responsible and charged in court.

Availability of the Site

Although we aim to offer you the best service possible, we make no promise that the services at the site will meet your requirements.
We cannot guarantee that the services will be fault-free. If a fault occurs with the site you should report it to info@gicleeportugalprints.com and we will attempt to correct the fault as soon as we reasonably can.
Your access to the site may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services.
We will attempt to restore the service as soon as we reasonably can.

Suspension or cancelation of registrations

We may suspend or cancel your registration with the site immediately at our reasonable discretion or if you breach any of your obligations under these Terms and Conditions.
You can cancel your registration at any time by emailing us at info@gicleeportugalprints.com.

Applicable Law

These Terms and Conditions will be subject to the laws of Portugal.

Intellectual Property

The content of the site is protected by copyright, trade marks, database right and other intellectual property rights.
You may retrieve and display the content of the site on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all any copyright and proprietary notices.
You may not otherwise reproduce, modify, copy, distribute or use for commercial purposes of any of the materials or content on the site without our consent.

Sale of Products

These terms relate to the sale of products on the website.

Prices

All the prices on Gicleeportugalprints.com are expressed in Euros.
All prices for general public are expressed inclusive of VAT (at the applicable rate).
Prices for Retailers are expressed exclusive of VAT.

Orders

Every order must be submitted through the contact form, email or by phone. Customers should request a job quote filling the quote form on the contacts page. After accepting the job quote, all art work files must be submitted to complete this process. Upon request, a test strip can be produce for your approval, which must be returned to our services. After 2 to 5 business days (depending on your location) you will receive your fine art print.

International Orders

Due to international regulations, laws and taxes, we may not ship to every country in the world.
For more information, please send us an email to info@gicleeportugalprints.com.

Delivery times

All products are produced on order and shell be shipped 2-5 days after the order. Delivery time depends on shipping companies and country of destination.
While delivery to Portugal will be 2 business days, Europe countries 2-5 days, other countries may be between 5-12 days.
We will always pick best ratio price / delivery time to ship our products.

When accepting your delivery, always check your shipping, making sure everything is according.

Returns of Items

We hope you will be happy with the items that you buy from us. However, if you want to return the goods due to issues with their quality, you may cancel the contract and send the items back to us within 5 days of receipt for a full refund or exchange as long as the goods are in the same condition as they left our offices.
For that please send us an email explaining the reasons and we’ll email you information for returns.

The goods should be returned to us in their original condition and packaged securely as they were shipped to you.
You will be responsible for the cost of returning any item to us unless the item is defective or we have delivered the item to you in error.
If we do not receive the goods in the same condition that we sent them to you in, we will not be able to offer you a refund or exchange.
It is advisable to get proof of postage when returning an item.
When we receive the goods, we will refund the price paid by you for that item or, at your request, if the item is defective will repair the item or supply you with a replacement item.
Where you request an exchange, you must pay any fees in respect of any packaging, handling and delivery of the goods to you, unless the goods were returned because they were defective or we are at fault for any reason.
Any personalised item or prints from the customers images will not be refund.

Cancellation and changes prior to delivery

You can request cancel or change any of your current orders prior to production by contacting info@gicleeportugalprints.com.

Payment Methods

Our prefered payment method is bank tranfer, but if customer prefers PayPal is also available.

Updated: April 2017